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TROUBLESHOOTING
6
TROUBLESHOOTING GUIDE
Problem Suggestion
How do I obtain my units’ serial
numbers?
• The device serial number is printed on the
device identification label that is affixed to the
reader (Figure A, 2).
• The serial number is also displayed when
connecting the device through the Genius™
program.
• Serial numbers consist of 9 characters: one
letter, 2 numbers, another letter followed by 5
numbers.
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