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Resetting the Switch or ADAPTOR units
To reset the Switch or ADAPTOR units:
1. For the Switch, check the SCOUTutp Switch option in the Switch Unit box.
2. For the Adaptors, check one or more Adaptors in the ADAPTOR Units box.
3. From the Options menu choose Advanced / Reset. The units reset. The system should now
be operational.
Troubleshooting tips
When using Firmware Update software you may sometimes get a Communication Error message.
When updating a unit and a Communication Error message appears, do the following:
1. Check that the Serial download cable’s connector is connected to the Switch’s
Communication port.
2. Check that the Serial download cable’s DB9F connector is connected to the DB9M Serial
port on the CPU’s rear panel.
3. Restart the download process.
Power failure
If the power fails while updating the SCOUTutp firmware, do the following:
If the power fails during the firmware update of the Switch, a Communication Error message appears.
Simply resume the firmware update by opening the folder that contains the firmware update file and
continue from there.
If the electricity fails during the firmware update of the cables a Not Responding or Upgrade Error
message appears. Restart the upgrade from the beginning.
USB / SUN Combo keys
The connected PS/2 keyboard does not have a special SUN keypad to perform special functions in
the SUN Operating System environment. So when a USB or SUN ADAPTOR is connected to a SUN
computer, the ADAPTOR emulates these SUN keys using a set of key combinations called Combo
keys. See the table below.
SUN key Combo key SUN key Combo key
Stop
Left Ctrl + Alt + F1
Help
Left Ctrl + Alt + F11
Props
Left Ctrl + Alt + F3
Compose
Left Ctrl + Alt + Keypad *
Front
Left Ctrl + Alt + F5
Crescent
Scroll Lock
Open
Left Ctrl + Alt + F7
Volume Up
Left Ctrl + Alt + Keypad –
Find
Left Ctrl + Alt + F9
Volume Down
Left Ctrl + Alt + Keypad +
Again
Left Ctrl + Alt + F2
Mute
Left Ctrl + Alt + F12
Undo
Left Ctrl + Alt + F4
Sun Left ◊ key
Left á key
Copy
Left Ctrl + Alt + F6
Sun Right ◊ key
Right á key
Paste
Left Ctrl + Alt + F8
Alt-Graph
Right Alt or Alt Gr
Cut
Left Ctrl + Alt + F10
Stop A
Left Ctrl + Alt +1
USB / Mac Settings (On the USB ADAPTOR)
To access any of the following Special Settings:
1. Install the USB ADAPTOR.
2. Attach a PS/2 keyboard to Manager Unit or to Switch Unit
3. Open a text-editing program (like Notepad or SimpleText)
4. Hold down the Esc key, tap the S key, and release the Esc key.
5. The USB-to-PS/2 conversion chip version and settings will be displayed: “v2.1[wp]” means
you have version 2.1 and the “W” and “P” settings are active.
6. Using Esc and the appropriate letter, you may change settings as desired and the new
configuration will be displayed in the text editor.
RackAccess i Series
17
User Guide