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Quick Reference Guide 19
FILE LOCATION: J:\DL\DL044469\DTP\D8854eb0.fm
DELL CONFIDENTIAL – PRELIMINARY 1/27/05 – FOR PROOF ONLY
NSS provides critical updates for your operating system and support for Dell 3.5-inch USB floppy
drives, Intel
®
Pentium
®
M processors, Intel Celeron
®
M processors, optical drives, and USB
devices. NSS is necessary for the correct operation of your Dell computer. The software
automatically detects your computer and operating system and installs the updates appropriate for
your configuration.
NOTE: NSS is critical for the correct operation of USB devices.
Lockups and Software Problems
CAUTION: Before you perform the following procedures, see the safety instructions in the Product
Information Guide.
The computer does not start up
The computer stops responding
NOTICE: You might lose data if you are unable to perform an operating system shutdown.
A program stops responding
A program crashes repeatedly
NOTE: Software usually includes installation instructions in its documentation or on a floppy or CD.
ENSURE THAT THE AC ADAPTER IS FIRMLY CONNECTED TO THE COMPUTER AND TO THE ELECTRICAL
OUTLET
TURN THE COMPUTER OFF — If you are unable to get a response by pressing a key on your keyboard or
moving your mouse, press and hold the power button for at least 8 to 10 seconds until the computer
turns off. Then restart your computer.
END THE PROGRAM —
1
Press <Ctrl><Shift><Esc> simultaneously.
2
Click
Applications
.
3
Click the program that is no longer responding.
4
Click
End Task
.
CHECK THE SOFTWARE DOCUMENTATION — If necessary, uninstall and then reinstall the program.