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Solving Problems
Power Problems
If the power light is off — The computer is
turned off or not receiving power. There may
also be a problem with the system board.
Press the power button to resume normal •
operation.
If the power cable is plugged into a power •
strip, ensure that the power strip is plugged
into an electrical outlet and that the power
strip is turned on. Also bypass power
protection devices, power strips, and power
extension cables to verify that the computer
turns on properly.
Ensure that the electrical outlet is working •
by testing it with another device, such as a
lamp.
If the problem persists, contact Dell (see •
“Contacting Dell” on page 63).
If the power light is solid white and the
computer is not responding —
Contact Dell (see “Contacting Dell” on page 63).
If the power light is blinking white —
The computer is in sleep state. Press a key on
the keyboard, move the mouse, or press the
power button to resume normal operation.
If the power light is solid amber —
The system board cannot start initialization.
There may be an issue with either the system
board or power supply. For assistance, contact
Dell (see “Contacting Dell” on page 63).
If the power light is blinking amber —
The computer has detected an error during
POST. The light will blink along with the three
BIOS beep codes to indicate the error. For
assistance, contact Dell (see “Contacting Dell”
on page 63).