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Using Support Tools
System Messages
If your computer has an issue or error, it may display
a System Message that will help you identify the
cause and action needed to resolve the issue.
NOTE: If the message you received is not
listed in the following examples, see the
documentation for either the operating
system or the program that was running
when the message appeared. Alternatively
you could see the Dell Technology Guide
available on your hard drive or at
support.dell.com/manuals or see
“Contacting Dell” on page 63 for assistance.
Alert! Previous attempts at booting this system
have failed at checkpoint [nnnn]. For help
in resolving this problem, please note this
checkpoint and contact Dell Technical
Support — The computer failed to complete
the boot routine three consecutive times for
the same error. Contact Dell for assistance (see
“Contacting Dell” on page 63).
CMOS checksum error — Possible motherboard
failure or RTC battery low. Contact Dell for
assistance (see “Contacting Dell” on page 63).
CPU fan failure — CPU fan has failed. Contact Dell
for assistance (see “Contacting Dell” on page 63).
Hard-disk drive failure — Possible hard drive
failure during POST. Contact Dell for assistance
(see “Contacting Dell” on page 63).
Hard-disk drive read failure — Possible hard
drive failure during HDD boot test. Contact Dell for
assistance (see “Contacting Dell” on page 63).
Keyboard failure — Keyboard failure or
loose cable. If reseating the cable does not
solve the problem, replace the keyboard.
No boot device available — No bootable
partition on hard drive, the hard drive cable is
loose, or no bootable device exists.
If the hard drive is your boot device, ensure •
that the cables are connected and that the
drive is installed properly and partitioned as
a boot device.