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Solving Problems
Click 1. Start .
In the search box, type 2. Use an older
program with this version of
Windows and press <Enter>.
Follow the instructions on the 3. Program
Compatibility wizard.
If you have other software problems —
Write down the error code and problem •
description and contact Dell (see
“Contacting Dell” on page 63).
Back up your files immediately.•
Use a virus-scanning program to check the •
hard drive or CDs.
Save and close any open files or programs •
and shut down your computer through the
Start menu.
Check the software documentation or •
contact the software manufacturer for
troubleshooting information:
Ensure that the program is compatible –
with the operating system installed on
your computer.
Ensure that your computer meets the –
minimum hardware requirements needed
to run the software. See the software
documentation for information.
Ensure that the program is installed and –
configured properly.
Verify that the device drivers do not –
conflict with the program.
If necessary, uninstall and then reinstall –
the program.