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56 Solving Problems
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If you hear an unfamiliar scraping or grinding sound
Hard drive problems
E-Mail, Modem, and Internet Problems
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the
Product Information Guide.
NOTE: Connect the modem to an analog telephone jack only. The modem does not operate while it is
connected to a digital telephone network.
• Ensure that the sound is not caused by the program that is running.
• Ensure that the disk or disc is inserted properly.
ALLOW THE COMPUTER TO COOL BEFORE TURNING IT ON — A hot hard drive may prevent the
operating system from starting. Try allowing the computer to return to room temperature before turning
it on.
RUN CHECK DISK —
1
Click the
Start
button and click
My Computer
.
2
Right-click
Local Disk C:
.
3
Click
Properties
.
4
Click the
Tools
tab.
5
Under
Error-checking
, click
Check Now
.
6
Click
Scan for and attempt recovery of bad sectors
.
7
Click
Start
.
CHECK THE MICROSOFT OUTLOOK
®
EXPRESS SECURITY SETTINGS — If you cannot open your
e-mail attachments:
1
In Outlook Express, click
Tools
, click
Options
, and then click
Security
.
2
Click
Do not allow attachments
to remove the checkmark.