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Troubleshooting 139
Messaging problems
Unable to send or
receive text messages.
Your device is in Airplane
mode with no wireless
connectivity.
Touch the Home button
Menu button
Settings Wireless &
networks Clear the
Airplane mode check box.
The signal strength is not
strong enough.
Try moving to a different
location for better signal
reception.
Unable to send or
receive e-mail.
The Internet connection or
the e-mail setting is not
configured properly.
Check your network
connection, and confirm
with your e-mail service
provider if your e-mail
setting has been configured
correctly.
Internet problems
Unable to connect to the
network.
Invalid SIM card. Contact your service
provider.
You are not within the
network’s service area.
Check the service area with
your service provider.
Poor signal. Move to an open space or if
you are inside a building,
move closer to a window.
Your device is in Airplane
mode with no wireless
connectivity.
Touch the Home button
Menu button
Settings Wireless &
networks Clear the
Airplane mode check box.
Media problems
Windows Media Player
on my computer cannot
play the sounds of the
video captured using the
device.
The device records video
sounds in amr format, but
Windows Media Player does
not support amr decoding.
Play the video using a video
player with the amr
decoder, such as
QuickTime.
Problem Possible causes Possible solutions
LG7_bk0.book Page 139 Thursday, January 27, 2011 2:16 PM