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96 Reinstalling Software
NOTE: The User Account Control window may appear. If you are an administrator on the computer, click
Continue; otherwise, contact your administrator to continue.
Scroll down the list to see if any device has an exclamation point (a yellow circle with a [!]) on the device
icon.
If an exclamation point is next to the device name, you may need to reinstall the driver or install a new
driver (see "Reinstalling Drivers and Utilities" on page 96).
Reinstalling Drivers and Utilities
NOTICE: The Dell Support website at support.dell.com and your Drivers and Utilities media provide approved
drivers for Dell™ computers. If you install drivers obtained from other sources, your computer might not work
correctly.
Using Windows Device Driver Rollback
If a problem occurs on your computer after you install or update a driver, use Windows Device Driver
Rollback to replace the driver with the previously installed version.
Windows XP:
1
Click
Start
→
My Computer
→
Properties
→
Hardware
→
Device Manager
.
2
Right-click the device for which the new driver was installed and click
Properties
.
3
Click the
Drivers
tab
→
Roll Back Driver
.
Windows Vista:
1
Click the Windows Vista start button,
,
and right-click
Computer
.
2
Click
Properties
→
Device Manager
.
NOTE: The User Account Control window may appear. If you are an administrator on the computer, click
Continue; otherwise, contact your administrator to enter the Device Manager.
3
Right-click the device for which the new driver was installed and click
Properties
.
4
Click the
Drivers
tab
→
Roll Back Driver
.
If Device Driver Rollback does not resolve the problem, then use System Restore (see "Restoring Your
Operating System" on page 98) to return your computer to the operating state that existed before you
installed the new driver.
Using the Drivers and Utilities media
If using Device Driver Rollback or System Restore (see "Restoring Your Operating System" on page 98)
does not resolve the problem, then reinstall the driver from the Drivers and Utilities media.
1
Save and close any open files, and exit any open programs.
2
Insert the
Drivers and Utilities
media.
In most cases, the CD starts running automatically. If it does not, start Windows Explorer, click your
CD drive directory to display the CD contents, and then double-click the
autorcd.exe
file. The first