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Troubleshooting 63
8
Troubleshooting
Use the following table to find solutions for printing problems you encounter. If you cannot fix
the problem, contact Dell at support.dell.com. You may have a printer part that requires
cleaning or replacement by a service technician.
THE PRINT IS GETTING LIGHT, BUT THE TONER LOW /REPLACE DRUM
LIGHT IS NOT ON.
Remove the toner cartridge and firmly shake it from side-to-side and front-to-back several to use the
remaining toner, and then reinsert it and continue printing. Repeat this procedure multiple times until
the print remains faded. When the print remains faded, replace the toner cartridge. See “Replacing the
Toner Cartridge” on page 55 for more information.
THE TONER LOW /REPLACE DRUM LIGHT IS ON (NOT BLINKING).
Remove the toner cartridge and firmly shake it from side-to-side and front-to-back several to use the
remaining toner, and then reinsert it and continue printing. Repeat this procedure multiple times until
the print remains faded. When the print remains faded, replace the toner cartridge. See “Replacing the
Toner Cartridge” on page 55 for more information.
THE TONER LOW /REPLACE DRUM LIGHT IS BLINKING.
The imaging drum is approaching full and will need replacing. Immediately order a new imaging drum
and see “Replacing the Imaging Drum” on page 59 for more information.
THE TONER LOW /REPLACE DRUM AND THE ERROR LIGHTS ARE
BLINKING.
The imaging drum is full and needs replacing. The printer will not print any more pages until the
imaging drum is replaced. See “Replacing the Imaging Drum” on page 59 for more information.