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86 Solving Problems
CACHE DISABLED DUE TO FAILURE — The primary cache internal to the microprocessor has failed. Contact
Dell. See "Contacting Dell" on page 133.
CD DRIVE CONTROLLER FAILURE — The CD drive does not respond to commands from the computer. See
"Drive Problems" on page 83.
DATA ERROR — The hard drive cannot read the data. See "Drive Problems" on page 83.
DECREASING AVAILABLE MEMORY — One or more memory modules may be faulty or improperly seated.
Reinstall the memory modules and, if necessary, replace them. See "Memory" on page 114.
DISK C: FAILED INITIALIZATION — The hard drive failed initialization. Run the hard drive tests in the Dell
Diagnostics. See "Dell Diagnostics" on page 79.
DRIVE NOT READY — The operation requires a hard drive in the bay before it can continue. Install a hard
drive in the hard drive bay. See "Hard Drive" on page 112.
ERROR READING PCMCIA CARD — The computer cannot identify the ExpressCard. Reinsert the card or
try another card. See "ExpressCards" on page 65.
EXTENDED MEMORY SIZE HAS CHANGED — The amount of memory recorded in NVRAM does not match
the memory installed in the computer. Restart the computer. If the error appears again, contact Dell. See
"Contacting Dell" on page 133.
THE FILE BEING COPIED IS TOO LARGE FOR THE DESTINATION DRIVE —
The file that you are trying to copy is
too large to fit on the disk, or the disk is too full. Try copying the file to a different disk or use a larger
capacity disk.
A FILENAME CANNOT CONTAIN ANY OF THE FOLLOWING CHARACTERS: \ / : * ? “ < > | —
Do not use these
characters in filenames.
GATE A20 FAILURE — A memory module may be loose. Reinstall the memory modules and, if necessary,
replace them. See "Memory" on page 114.
GENERAL FAILURE — The operating system is unable to carry out the command. The message is usually
followed by specific information—for example, Printer out of paper. Take the appropriate
action.
HARD-DISK DRIVE CONFIGURATION ERROR — The computer cannot identify the drive type. Shut down the
computer, remove the hard drive (see "Hard Drive" on page 112), and boot the computer from a CD.
Then shut down the computer, reinstall the hard drive, and restart the computer. Run the Hard-Disk
Drive tests in the Dell Diagnostics (see page 79).
HARD-DISK DRIVE CONTROLLER FAILURE 0—The hard drive does not respond to commands from the
computer. Shut down the computer, remove the hard drive (see "Hard Drive" on page 112), and boot the
computer from a CD. Then shut down the computer, reinstall the hard drive, and restart the computer. If
the problem persists, try another drive. Run the Hard-Disk Drive tests in the Dell Diagnostics (see
page 79).
HARD-DISK DRIVE FAILURE — The hard drive does not respond to commands from the computer. Shut
down the computer, remove the hard drive (see "Hard Drive" on page 112), and boot the computer from
a CD. Then shut down the computer, reinstall the hard drive, and restart the computer. If the problem
persists, try another drive. Run the Hard-Disk Drive tests in the Dell Diagnostics (see page 79).