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22 Quick Reference Guide
SAVE AND CLOSE ANY OPEN FILES OR PROGRAMS AND SHUT DOWN YOUR
COMPUTER THROUGH THE START MENU
Dell Diagnostics
CAUTION: Before you begin any of the procedures in this section, follow the
safety instructions in the
Product Information Guide
.
When to Use the Dell Diagnostics
If you experience a problem with your computer, run the Dell Diagnostics
before you contact Dell for technical assistance.
It is recommended that you print these procedures before you begin.
NOTICE: The Dell Diagnostics works only on Dell™ computers.
NOTE: The Drivers and Utilities media is optional and may not ship with your
computer.
Enter the system setup program, review your computer’s configuration
information, and ensure that the device you want to test displays in the
system setup program and is active.
Start the Dell Diagnostics from your hard drive or from the Drivers and
Utilities media.
Starting the Dell Diagnostics From Your Hard Drive
The Dell Diagnostics is located on a hidden diagnostic utility partition on
your hard drive.
NOTE: If your computer does not display a screen image, contact Dell (see "Contacting
Dell" in your online User’s Guide for details).
NOTE: If the computer is connected to a docking device (docked), undock it. See
the documentation that came with your docking device for instructions.
1
Ensure that the computer is connected to an electrical outlet that is
known to be working properly.
2
Turn on (or restart) your computer.