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Quick Reference Guide 25
3
If a problem is encountered during a test, a message appears with an error
code and a description of the problem. Write down the error code and
problem description and contact Dell (see "Contacting Dell" in your
online
User’s Guide
).
NOTE: The Service Tag for your computer is located at the top of each test
screen. If you contact Dell, technical support will ask for your Service Tag.
4
If you run a test from the
Custom Test
or
Symptom Tree
option, click the
applicable tab described in the following table for more information.
5
When the tests are complete, close the test screen to return to the Main
Menu screen. To exit the Dell Diagnostics and restart the computer, close
the Main Menu screen.
6
Remove the Dell
Drivers and Utilities
media (if applicable).
Symptom Tree This option allows you to select tests based on a symptom
of the problem you are having. This option lists the most
common symptoms.
Tab Function
Results Displays the results of the test and any error conditions
encountered.
Errors Displays error conditions encountered, error codes, and
the problem description.
Help Describes the test and may indicate requirements for
running the test.
Configuration Displays your hardware configuration for the selected
device.
The Dell Diagnostics obtains configuration information for
all devices from system setup, memory, and various internal
tests, and it displays the information in the device list in the
left pane of the screen. The device list may not display the
names of all the components installed on your computer or
all devices attached to your computer.
Parameters Allows you to customize the test by changing the test
settings.
Option Function