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44 Troubleshooting
IF YOU EXPERIENCE OTHER MEMORY PROBLEMS —
• Reseat the memory modules (see
your Service Manual at
support.dell.com
) to ensure that your computer is successfully
communicating with the memory.
• Ensure that you are following the memory installation guidelines (see
your
Service Manual at support.dell.com
).
• Ensure that the memory you are using is supported by your computer. For
more information about the type of memory supported by your computer,
see "Specifications" on page 21.
• Run the Dell Diagnostics (see "Dell Diagnostics" on page 40).
Lockups and Software Problems
CAUTION: Before you begin any of the procedures in this section, follow the
safety information that shipped with your computer.
The computer does not start up
ENSURE THAT THE POWER CABLE IS FIRMLY CONNECTED TO THE COMPUTER AND TO
THE ELECTRICAL OUTLET
The computer stops responding
NOTICE: You may lose data if you are unable to perform an operating system
shutdown.
T
URN THE COMPUTER OFF — If you are unable to get a response by pressing a
key on your keyboard or moving your mouse, press and hold the power button
for at least 8 to 10 seconds (until the computer turns off), and then restart
your computer.
A program stops responding
END THE PROGRAM —
1
Press <Ctrl><Shift><Esc> simultaneously to access the Task Manager,
and click the
Applications
tab.
2
Click to select the program that is no longer responding, and click
End
Ta sk
.
book.book Page 44 Tuesday, July 22, 2008 10:56 AM