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If you experience a problem with your
computer, you can complete the following
steps to diagnose and troubleshoot the
problem:
1. See “Solving Problems” on page54
for information and procedures that
pertain to the problem your computer is
experiencing.
2. See “Dell Diagnostics” on page64 for
procedures on how to run diagnostic tests.
3. Fill out the “Diagnostic Checklist” on
page81.
4. Use Dell’s extensive suite of online services
available at Dell Support
(support.dell.com) for help with
installation and troubleshooting
procedures. See “Online Services” on
page76 for a more extensive list of Dell
Support online.
5. If the preceding steps have not resolved
the problem, see “Before You Call” on
page80.
NOTE: Call Dell Support from a
telephone near or at the computer so
that the support staff can assist you with
any necessary procedures.
NOTE: Dell’s Express Service Code
system may not be available in all
countries.
When prompted by Dell’s automated
telephone system, enter your Express
Service Code to route the call directly to
the proper support personnel. If you do not
have an Express Service Code, open the
DellAccessories folder, double-click the
Express Service Code icon, and follow the
directions.
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