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102 Troubleshooting
NOTE: The icon appears on the Windows desktop if the computer has a Dell Mobile Broadband card
installed. Double-click the icon to launch the utility. Once the utility has launched, the icon appears in the taskbar.
C
ANNOT CONNECT — The Dell Mobile Broadband card must be activated on the network in order to
connect. Once the Dell Mobile Broadband Card Utility has been launched, position the mouse over the
icon in the taskbar to read the status of the connection. If the status indicates that the Mobile
Broadband card is not activated, see "Activate your Mobile Broadband card" on page 102 for more
information. If problems persist, contact your Mobile Broadband network service provider for details on
your plan.
CHECK YOUR MOBILE BROADBAND NETWORK SERVICE — Contact your Mobile Broadband network service
provider to verify your coverage plan and supported services.
CHECK THE STATUS IN THE DELL MOBILE BROADBAND CARD UTILITY — Click the icon on the Windows
desktop to launch the utility. Check the status in the main window:
•
No card detected
– Restart the computer and launch the utility again.
•
Radio Off
– Ensure that the Mobile Broadband card is enabled by viewing the status in the Dell
Mobile Broadband Card Utility. If the card is disabled, enable the Mobile Broadband card by clicking
the
Turn Radio On
button in the main screen of the Dell Mobile Broadband Card Utility.
•
Searching
– The Dell Mobile Broadband Card Utility has not yet located a Mobile Broadband
network. If the searching state persists, ensure that the signal strength is adequate.
•
No service
– The Dell Mobile Broadband Card Utility did not locate a Mobile Broadband network.
Ensure that the signal strength is adequate. Restart the Dell Mobile Broadband Card Utility or contact
your Mobile Broadband network service provider.
•
Check your Mobile Broadband Network Service
– Contact your Mobile Broadband
network service provider to verify coverage plan and supported services.
ACTIVATE YOUR MOBILE BROADBAND CARD — Before you connect to the Internet, activate the Mobile
Broadband service through your cellular service provider. For instructions and for additional information
about using the Dell Mobile Broadband Card Utility, see the user's guide available through the Windows
Help and Support Center. To access the Help and Support Center, see "Windows Help and Support
Center" on page 13. The user's guide is also available on the Dell Support website at support.dell.com
and on the CD included with your Mobile Broadband card if you purchased the card separately from
your computer.
ExpressCard Problems
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product
Information Guide.
NOTE: The ExpressCard slot does not support PC Cards.
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HECK THE CARD — Ensure that the card is properly inserted into the connector.
ENSURE THAT THE CARD IS RECOGNIZED BY WINDOWS — Double-click the Safely Remove Hardware icon
in the Windows taskbar. Ensure that the card is listed.
PD598a01.book Page 102 Monday, February 6, 2006 2:24 PM