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Contents 7
11 Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87
Dell Technical Update Service . . . . . . . . . . . . . . . . . . . . . . . . . 87
Dell Diagnostics
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87
When to Use the Dell Diagnostics
. . . . . . . . . . . . . . . . . . . . . 87
Starting the Dell Diagnostics From Your Hard Drive
. . . . . . . . . . . . 87
Starting the Dell Diagnostics From the Drivers and Utilities CD
. . . . . . 88
Dell Diagnostics Main Menu
. . . . . . . . . . . . . . . . . . . . . . . . 89
Dell Support Utility
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90
Accessing the Dell Support Utility
. . . . . . . . . . . . . . . . . . . . . 90
Clicking the Dell Support Icon
. . . . . . . . . . . . . . . . . . . . . . . 91
Double-Clicking the Dell Support Icon
. . . . . . . . . . . . . . . . . . . 91
Drive Problems
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91
CD and DVD Drive Problems
. . . . . . . . . . . . . . . . . . . . . . . . 91
If You Cannot Eject the CD, CD-RW, DVD, or DVD+RW Drive Tray
. . . . . 92
If You Hear an Unfamiliar Scraping or Grinding Sound
. . . . . . . . . . . 92
Hard Drive Problems
. . . . . . . . . . . . . . . . . . . . . . . . . . . . 92
E-Mail, Modem, and Internet Problems
. . . . . . . . . . . . . . . . . . . . . 92
Error Messages
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94
IEEE 1394 Device Problems
. . . . . . . . . . . . . . . . . . . . . . . . . . . 97
Keyboard Problems
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98
External Keyboard Problems
. . . . . . . . . . . . . . . . . . . . . . . . 98
Unexpected Characters
. . . . . . . . . . . . . . . . . . . . . . . . . . 98
Lockups and Software Problems
. . . . . . . . . . . . . . . . . . . . . . . . 99
The Computer Does Not Start Up
. . . . . . . . . . . . . . . . . . . . . . 99
The Computer Stops Responding
. . . . . . . . . . . . . . . . . . . . . . 99
A Program Stops Responding or Crashes Repeatedly
. . . . . . . . . . . 99
A Program Is Designed for an Earlier Microsoft
®
Windows
®
Operating System
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99
A Solid Blue Screen Appears
. . . . . . . . . . . . . . . . . . . . . . . . 99
Dell MediaDirect Problems
. . . . . . . . . . . . . . . . . . . . . . . . 100
Other Software Problems
. . . . . . . . . . . . . . . . . . . . . . . . . 100
Memory Problems
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101
PD598a01.book Page 7 Monday, February 6, 2006 2:24 PM