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84 Solving Problems
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Drive Problems
NOTE: For information on saving files to a floppy disk, see the
Tell Me How
help file. To access
the help file, see page 80.
If you cannot save a file to a floppy drive
ENSURE THAT WINDOWS
®
RECOGNIZES THE DRIVE — Click the Start
button and click My Computer. If the drive is not listed, perform a full scan with
your antivirus software to check for and remove viruses. Viruses can sometimes
prevent Windows from recognizing the drive. Insert a bootable disk and restart
the computer. Verify that the light is blinking, indicating normal operation.
ENSURE THAT THE DISK IS NOT WRITE-PROTECTED — You cannot save
data to a write-protected disk. See the following figure.
TRY ANOTHER FLOPPY DISK — Insert another disk to eliminate the
possibility that the original disk is defective.
RECONNECT THE DRIVE —
1 Save and close any open files, exit any open programs, and shut down the
computer.
2 Disconnect and reconnect the drive
3 Turn on the computer.
CLEAN THE DRIVE — See "Cleaning Your Computer" in the Tell Me How
help file for instructions. To access the help file, see page 80.
write-protected
not write-
protected
back of floppy disk