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4 Contents
Lockups and Software Problems . . . . . . . . . . . . 46
The computer does not start
. . . . . . . . . . . . 46
The computer stops responding
. . . . . . . . . . 46
A program stops responding or crashes
repeatedly
. . . . . . . . . . . . . . . . . . . . . 46
A program is designed for an earlier
Microsoft
®
Windows
®
operating system . . . . . 47
A solid blue screen appears
. . . . . . . . . . . . 47
Memory Problems
. . . . . . . . . . . . . . . . . . . . 47
Power Problems
. . . . . . . . . . . . . . . . . . . . . 48
Troubleshooting Software and Hardware Problems
in the Windows Vista
®
Operating System . . . . . . . 49
Restoring Your Operating System . . . . . . . . . . . . 49
Using Windows Vista System Restore
. . . . . . . 50
4 Getting Help . . . . . . . . . . . . . . . . . . . . . . . 53
Obtaining Assistance . . . . . . . . . . . . . . . . . . 53
Technical Support and Customer Service
. . . . . 54
DellConnect
. . . . . . . . . . . . . . . . . . . . . 54
Online Services
. . . . . . . . . . . . . . . . . . . 54
AutoTech Service
. . . . . . . . . . . . . . . . . . 55
Automated Order-Status Service
. . . . . . . . . 55
Problems With Your Order
. . . . . . . . . . . . . . . . 55
Product Information
. . . . . . . . . . . . . . . . . . . 55
Returning Items for Warranty Repair or Credit
. . . . . 56
Before You Call
. . . . . . . . . . . . . . . . . . . . . 56
Contacting Dell
. . . . . . . . . . . . . . . . . . . . . 58