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Contents 7
Dell Diagnostics . . . . . . . . . . . . . . . . . . . . . 95
When to Use the Dell Diagnostics
. . . . . . . . . 95
Starting the Dell Diagnostics From Your
Hard Drive
. . . . . . . . . . . . . . . . . . . . . 96
Starting the Dell Diagnostics From the
Drivers and Utilities Media
. . . . . . . . . . . . . 97
Dell Diagnostics Main Menu
. . . . . . . . . . . . 98
9 Troubleshooting. . . . . . . . . . . . . . . . . . . 101
Battery Problems . . . . . . . . . . . . . . . . . . 101
Drive Problems
. . . . . . . . . . . . . . . . . . . 102
Error Messages
. . . . . . . . . . . . . . . . . . . 103
IEEE 1394 Device Problems
. . . . . . . . . . . . . 104
Keyboard Problems
. . . . . . . . . . . . . . . . . 105
Lockups and Software Problems
. . . . . . . . . . 106
Memory Problems
. . . . . . . . . . . . . . . . . 108
Mouse Problems
. . . . . . . . . . . . . . . . . . 108
Network Problems
. . . . . . . . . . . . . . . . . 109
Power Problems
. . . . . . . . . . . . . . . . . . 110
Printer Problems
. . . . . . . . . . . . . . . . . . 110
Scanner Problems
. . . . . . . . . . . . . . . . . 111
Sound and Speaker Problems
. . . . . . . . . . . 112
Video and Monitor Problems
. . . . . . . . . . . . 113
Overclocking Problems
. . . . . . . . . . . . . . . 115
Power Lights
. . . . . . . . . . . . . . . . . . . . 115
10 Reinstalling Software . . . . . . . . . . . . . . 117
Drivers . . . . . . . . . . . . . . . . . . . . . . . . . . 117
What Is a Driver?
. . . . . . . . . . . . . . . . . . 117
Identifying Drivers
. . . . . . . . . . . . . . . . . 117
Reinstalling Drivers and Utilities
. . . . . . . . . . 118
Using the Drivers and Utilities Media
. . . . . . . 119
book.book Page 7 Friday, April 25, 2008 3:58 PM