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8 Contents
Troubleshooting Software and Hardware
Problems in the Microsoft
®
Windows
®
XP and
Windows Vista
®
Operating Systems . . . . . . . . . 121
Restoring Your Operating System
. . . . . . . . . . . 122
Using Microsoft
Windows
System Restore. . . . 122
Using Dell™ PC Restore and
Dell Factory Image Restore
. . . . . . . . . . . . 124
Using the Operating System Media
. . . . . . . . 127
11 Specifications . . . . . . . . . . . . . . . . . . . . 129
12 Getting Help
. . . . . . . . . . . . . . . . . . . . . . 135
Obtaining Assistance . . . . . . . . . . . . . . . . . 135
Technical Support and Customer Service
. . . . 136
DellConnect
. . . . . . . . . . . . . . . . . . . . 136
Online Services
. . . . . . . . . . . . . . . . . . 136
AutoTech Service
. . . . . . . . . . . . . . . . . 137
Automated Order-Status Service
. . . . . . . . . 137
Problems With Your Order
. . . . . . . . . . . . . . . 137
Product Information
. . . . . . . . . . . . . . . . . . 138
Returning Items for Warranty Repair or Credit
. . . . 138
Before You Call
. . . . . . . . . . . . . . . . . . . . . 139
Contacting Dell
. . . . . . . . . . . . . . . . . . . . . 141
book.book Page 8 Friday, April 25, 2008 3:58 PM