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Camera Problems
COMMON
SYMPTOMS
PROBLEM
DESCRIPTION
POSSIBLE SOLUTIONS
No Video/Power
LED off
No picture,
monitor is dead.
Check connection integrity at the both ends of the video cable, verify that the monitor and computer are plugged
into a working electrical outlet, and that you have pressed the power button.
No Video/Power
LED on
No picture or no
brightness.
l Press the input select button in the front of the monitor and ensure the correct input source is selected.
l Increase brightness & contrast controls.
l Perform monitor self-test feature check.
l Check for bent or broken pins on the end of the video cable.
l Reboot your computer and monitor.
Poor Focus
Picture is fuzzy,
blurry, or
ghosting.
l Push Auto Adjust button.
l Adjust Phase and Clock controls via OSD.
l Eliminate video extension cables.
l Perform monitor reset.
l Lower video resolution or increase font size.
Shaky/Jittery Video
Wavy picture or
fine movement.
l Push Auto Adjust button.
l Adjust Phase and Clock controls via OSD.
l Perform monitor reset.
l Check environmental factors.
l Relocate and test in another room.
Missing Pixels
LCD screen has
spots.
l Cycle power on-off.
l These are pixels that are permanently off and this is a natural defect that occurs in LCD technology.
Brightness
Problems
Picture too dim or
too bright.
l Perform monitor reset.
l Push Auto Adjust button.
l Adjust brightness & contrast controls.
Geometric
Distortion
Screen not
centered
correctly.
l Perform monitor reset on Position Settings Only.
l Push Auto Adjust button.
l Adjust the centering controls.
l Ensure monitor is in proper video mode.
NOTE: When using '2: DVI-D/3:HDMI', the positioning adjustments are not available.
Horizontal/Vertical
Lines
Screen has one
or more lines.
l Perform monitor reset.
l Push Auto Adjust button.
l Adjust Phase and Clock controls via OSD.
l Perform monitor self-test feature check and determine if these lines are also in self-test mode.
l Check for bent or broken pins.
NOTE: When using '2: DVI-D/3:HDMI', the Pixel Clock and Phase adjustments are not available.
Sync Problems
Screen is
scrambled or
appears torn.
l Perform monitor reset.
l Push Auto Adjust button.
l Adjust Phase and Clock controls via OSD.
l Perform monitor self-test feature check to determine if scrambled screen appears in self-test mode.
l Check for bent or broken pins.
l Boot up in the Safe Mode.
LCD Scratched
Screen has
scratches or
smudges.
l Turn monitor off and clean the screen.
l For cleaning instruction, see Cleaning Your Monitor.
Safety Related
Issues
Visible signs of
smoke or sparks.
l Do not perform any troubleshooting steps.
l Monitor needs to be replaced.
Intermittent
Problems
Monitor
malfunctions on
and off.
l Ensure monitor is in proper video mode.
l Ensure video cable connection to computer and to the flat panel is secure.
l Perform monitor reset.
l Perform monitor self-test feature check to determine if the intermittent problem occurs in self-test mode.
Image Retention
(from a static
image)
Faint Shadow
from the static
image displayed
appears on the
screen.
l Use the Power Management feature to turn off the monitor at all times when not in use. Alternatively, use a
dynamicallychangingscreensaverleftonthemonitorforalongperiodoftime.
l In OSD Menu, under Reset to Factory Settings, select Enable LCD Conditioning. Using this option may take
several hours before the image is eliminated.
NOTE: Image Burn-in is not covered by your warranty.
COMMON
SYMPTOMS
WHAT YOU
EXPERIENCE
POSSIBLE SOLUTIONS
No Power
The camera is
not working
and the LED is
off
If the monitor has no power, see Troubleshooting Your Monitor.
Verify if the camera is detected by Windows.
Reinstall the camera drives using the Dell SP2208WFP Webcam Resource CD. See Using the Camera for more information.