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Troubleshooting
Review the following possible solutions if you encounter a problem while using your label maker.
If you still need assistance, contact DYMO Customer Support for your country. The Warranty booklet includes a list
of contact numbers for each country.
Problem/Error Message Solution
No display
• Ensure the label maker is turned on.
• Replace discharged batteries.
Poor Print Quality
• Replace discharged batteries or attach power adapter.
• Ensure tape cassette is installed properly.
• Clean the print head.
• Replace the tape cassette.
Poor Cutter Performance Clean the cutter blade. See
Caring for Your Label Maker.
Printing
No action required.
Message disappears when printing is finished.
Too many characters
Exceeded maximum number of characters in buffer.
Delete some or all of the buffer text.
Too many lines
Exceeded maximum number of lines allowed.
Select another format.
Insert Tape Cassette
Tape cassette missing or empty.
Insert a new tape cassette
Battery low
Batteries almost discharged.
Replace batteries or connect AC power adapter.
Tape Jam
Motor is stalled due to tape jam.
• Remove jammed tape and replace tape cassette.
• Clean cutter blade.
Set
Fixed-length label selected and the length necessary to
print the label exceeds the selected length.
• Following this message, a fixed-length value is displayed
which indicates the minimum label length necessary to fit
the text. Do one of the following:
• Adjust the fixed-length label setting appropriately, or
• Select a narrower font size.