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Appendix
ELSA ECOMO 5 30
30
English
ELSA-ServiceDirect for ELSA ECOMO
monitors
3
-
year warranty including ELSA-Onsite
As of the purchase date 01.01.1998, ELSA grants a three-year warranty on ELSA
ECOMO
1)
monitors including ELSA-ServiceDirect. ELSA strives to offer its customers top
product quality with its extensive quality assurance measures. If, however, the customer
makes a complaint, this service program guarantees perfect support and repair procedu-
res to minimize any inconvenience. As well as repairs carried out free of charge, the fol-
lowing ServiceDirect services are offered within the extended scope of the warranty.
ELSA-Onsite: 3 years of onsite service for ELSA monitors—free of charge
You can avail of the numerous advantages of our onsite services for ELSA ECOMO moni-
tors throughout Europe
2)
. If you discover a fault with your monitor, you first contact our
support team. If your monitor requires repairs within the warranty period of three years,
you are provided with a replacement unit within 24 hours
3)
which we deliver to your
workplace. Your repaired monitor will be returned to you as soon as possible. The advan-
tage of this offer is that you have no downtime or transport expenses. ELSA's customer
service ensures that all transporting procedures are dealt with in the correct manner.
Your direct contact partner at ELSA-ServiceDirect
As an ELSA customer, you will receive support and advice from ELSA's customer service
at all stages of the warranty services being carried out.
The ELSA Support hotline is the first number to dial if you discover a
malfunction or fault on your monitor.
ELSA monitor support hotline
+49-(0)241-606-6135
1) Applies to all ELSA ECOMO monitors purchased after January 1, 1998.
2)For ELSA ECOMO 21H97, a 4 week DoA warranty is granted outside of Germany instead.
3)Provided that the complete documentation reaches the ELSA Support team by 11.00 a.m. Please note that warranty services are only granted for
faults which are covered within the framework of our warranty conditions, valid for the Federal Republic of Germany.
If the ELSA service cannot find fault with the unit claimed to be defective, we will invoice you for DM 200 plus V.A.T. to cover inspection costs and
replacement of the unit.