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Appendix
ELSA ERAZOR II and ELSA VICTORY Erazor LT
23
Appendix
Advice and Help
On the WINNERware CD you will find a list of the questions most frequently asked of the
support hotline. In many cases you will quickly find a help for solving problems. The file
can be read with the Acrobat Reader which is also included on the CD.
If you encounter any problems during the installation or operation of your ELSA product,
please consult this manual first. On the ELSA CD or floppy disk you will find a file called
README.TXT, containing late-breaking changes and additional information not available
when this manual was printed.
If you have further questions, you can contact our Support team. Ensure that you can pro-
vide the following information.
Exact model name of your ELSA device.
Version of the used ELSA driver or file date and time of the driver file.
Operating system, hardware environment and bus system.
You can call up information about your system via the ELSA Info program. Click on
Start
̈
Settings
̈
Display
to open the Display Properties window. Click on the
Info tab for a display of various information about your system.
Name and version of the application program with the error.
A detailed error description. To be certain, try to reproduce the error at least three
times and exactly describe the steps you took to deliberately trigger the error.
Especially important:
The version number of your
graphics board driver