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Chapter 6: Troubleshooting
Networks
You cannot connect to your company network
Every network is unique. Contact your company computer department or network
administrator for help.
Passwords
Your computer does not accept your password
Make sure that CAPS LOCK is turned off, then retype the password.
Power
Your computer will not turn on
■ Make sure that your power cord is connected correctly to your computer.
■ If your computer is plugged into a surge protector, make sure that the surge protector
is connected securely to an electrical outlet, turned on, and working correctly. To test
the outlet, plug a working device, such as a lamp, into the outlet and turn it on.
■ Make sure that the power cord is free from cuts or damage. Replace any damaged
cables.
Printer
The printer will not turn on
■ Make sure that the printer is online. Many printers have an online/offline button that
you may need to press.
■ Make sure that the power cable is plugged into an AC power source.
The printer is on but will not print
■ Check the cable between the printer and your computer. Make sure that it is connected
to the correct port.
■ Make sure that the printer is online. Many printers have an online/offline button that
you may need to press so the printer can start printing. Press the button to put the
printer online.
Help and Support
For more information about network troubleshooting, click Start, then
click Help and Support.
Type the keyword network troubleshooting in the Search box
, then click the arrow.