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Chapter 6: Troubleshooting
84
A file was accidentally deleted
• If a file was deleted while holding down the SHIFT key,
or if the Recycle Bin has been emptied since the file was
deleted, the file cannot be restored.
To restore deleted files:
1 Double-click the Recycle Bin icon.
2 Right-click the file you want to restore, then click
Restore. The file is restored to the place where it was
originally deleted from.
You get a “Data error” message
• This may be the result of a defective area on the hard
drive. To fix hard drive problems, run the error checking
program. For instructions on fixing hard drive problems,
see “Checking the hard drive for errors” on page 85.
The hard drive cannot be accessed, or you see a “General
failure reading drive C” error message
• If your computer has been subjected to static electricity
or physical shock, you may need to reinstall the
operating system. See “Recovering your system” on
page 90.
You get an “Operating system not found” error message
• Your computer is unable to detect the hard drive. Check
cable connections. For instructions on opening your
computer case, see “Opening the case” on page 35.
• A USB flash drive or a USB portable music player is
connected to one of your computer’s USB ports. Unplug
the USB device, then restart your computer.
• Your hard drive has no operating system installed on it,
or the operating system files cannot be recognized
because they have become corrupted or erased. See
“Recovering your system” on page 90.
You need to restore your computer to a working condition
• See “Recovering your system” on page 90.
Help
For more information about restoring deleted files, click Start,
then click Help and Support. Type System Restore in the Search
Help box, then press E
NTER.
8513152.book Page 84 Wednesday, May 14, 2008 4:57 PM