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Software Problems
29
Software Problems
The scanner software doesn’t work
properly.
■
Make sure your computer meets
the system requirements listed
on page 35 or page 36 and
supports the software
applications you’re using.
■
Check if your computer has
enough memory for your
software. If you’re running other
software at the same time, the
computer may not have enough
memory. (See your software and
computer manuals.) Try closing
any open applications, including
screen savers and virus protection
programs.
If you are scanning a large image
or scanning at a high resolution,
your computer may not have
enough memory to process the
image.
■
Check your software installation.
If all else fails, uninstall your
software, then reinstall it.
Image Problems
Your scanned image is blurred or
distorted.
■
Check the position and
condition of your document.
Make sure the document is
placed flat against the scanner’s
document table glass. If only part
of the image is blurred, part of
your document may be wrinkled
or warped.
■
Try scanning at a higher
resolution. See page 18 for
recommended settings.
■
Make sure the document table
glass is clean. See your electronic
Reference Guide for details.
■
Make sure the scanner is not
tilted or placed on an unstable or
uneven surface.
basics.book Page 29 Monday, July 16, 2001 4:11 PM