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50 Problems and Solutions
Problems and Solutions
Check the solutions below if you’re having trouble using your Epson product.
Network Problems
The product cannot find or connect to the wireless router or access point
■ Try connecting to the wireless router or access point with your computer or
another device to confirm that it is working correctly.
■ Make sure that the product is within range of your router or access point.
■ Avoid placing the product near a microwave oven, 2.4 GHz cordless phone, or
large metal object such as a filing cabinet.
■ Make sure there aren’t any access restrictions (such as MAC address filtering)
set on the wireless router or access point. If access restrictions are set, register
the product’s MAC address on the router or access point. Print a Network
Status Sheet (see page 51) to obtain the MAC address. Then see your router or
access point’s documentation for instructions.
■ If your wireless router or access point doesn’t broadcast its network name
(SSID), see page 14 for instructions on manually entering your wireless
network name. If your wireless router or access point has wireless security
enabled, you will also need to know what kind of security it is using.
■ If the product doesn’t connect to your wireless network, the WEP key or WPA
passphrase may have been entered incorrectly.
EpsonNet Setup was unable to find my product on the network
Make sure the product is turned on and the WiFi light on the product is on.
The product’s ink pads are
nearing or at the end of their
service life.
Please contact Epson Support.
When the ink pads are saturated, the product
stops and you will need to contact Epson (see
page 54) to replace ink pads and continue printing.
LCD screen messages Problem and solution