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Paper Jam Problems
4.
If the paper is caught at the fuser area, pull the paper out as
shown below.
5.
If the paper is caught under both the roller and the fuser, first
pull the paper out from under the roller in the direction the
paper feeds; then pull it in the opposite direction until it is
completely free of the fuser.
Note:
Because the toner on the paper inside the printer may not
have been fixed on the page, it may come off on your hands
while you are removing the paper. If you spill toner on your
clothing, rinse it off with cold water. Using hot water may
leave a permanent stain.
If toner spills inside the printer, do not use the printer until
you remove all of the spilled toner. When you resume normal
printing, the first few pages that pass through the printer may
be slightly smeared with excess toner.
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Troubleshooting