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7. Select Nozzle Check, then press the Start button to confirm that the print head is clean.
If you don’t see any improvement after cleaning the print head up to 4 times, leave the product on and
wait at least 6 hours. Then try cleaning the print head again. If quality still does not improve, one of the
ink cartridges may be old or damaged and needs to be replaced.
Parent topic: Print Head Cleaning
Related tasks
Removing and Installing Ink Cartridges
Cleaning the Print Head Using a Computer Utility
You can clean the print head using a utility on your Windows computer or Mac.
1. Make sure plain paper is loaded in the product.
2. Do one of the following:
• Windows: Right-click the product icon in the Windows taskbar.
• Mac OS X 10.6/10.7: In the Apple menu or the Dock, select System Preferences. Select Print &
Fax or Print & Scan, select your product, and select Options & Supplies. Select Utility and
select Open Printer Utility.
• Mac OS X 10.4/10.5: In the Apple menu or the Dock, select System Preferences. Select Print &
Fax, select your product, and select Open Print Queue or Print Queue. Select Utility.
3. Select Head Cleaning.
You see one of these windows:
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