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Solving Problems
37
■
For Windows 2000, if you see
an error message or your
software doesn’t install
correctly, you may not have
software installation privileges.
Contact your System
Administrator.
■
In Windows 2000 or XP,
don’t select
Block
under
Control
Panel > System > Hardware >
Driver Signing
; select
Ignore
or
Warn
instead.
■
Make sure your Windows
system was not upgraded from
Windows 95. The USB Printer
Device Driver may not install
correctly if you upgraded from
Windows 95.
■
Make sure the USB Controller
is working properly in Device
Manager. See your Windows
help system for details. If it’s not
working, contact your computer
manufacturer.
Printer Problems
Only the
green
P power light is
on, but nothing prints.
■
Make sure the USB cable is
connected securely and that the
cable meets the requirements
beginning on page 47.
■
Run a printer check as described
on page 35. If the check page
prints, make sure your software
is installed correctly.
The printer sounds as though it is
printing, but nothing prints.
■
Make sure the print head
nozzles are not clogged. To
clean the print head, see
page 23.
■
The printer won’t operate
properly if it’s tilted or at an
angle. Place it on a flat, stable
surface that extends beyond the
printer base in all directions.