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• Remove the originals, fan the edges to separate the sheets, if necessary, and reload them.
• Load only originals that meets the specifications for your scanner.
• Clean inside the scanner and replace the roller assembly kit, if necessary.
• If you see a double feed error in the Epson Scan window or the Document Capture Pro window
(Windows only), start Epson Scan, select Configuration, select the Detect Double Feed setting, and
select Standard as the Paper Thickness setting. If the error persists, deselect the Detect Double
Feed setting.
Note: For OS X, only Epson Scan displays double feed errors. Document Capture for OS X does not
include this setting.
Parent topic: Solving Scanning Problems
Related tasks
Loading Originals in the Input Tray
Loading Plastic Cards in the Input Tray
Loading Special Documents
Cleaning Inside Your Scanner
Original Jams in Scanner
If an original has jammed inside the scanner, follow these steps:
1. Turn off your scanner.
2. Remove all originals from the input tray.
3. Pull down the cover open lever and open the scanner cover.
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