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During startup, you should see a screen indicating new hardware detection.■
In the event of an electrostatic discharge (ESD) to the exposed metal surfaces of the cable modem, the
USB port may become inoperable. If this occurs, disconnect and then reconnect the USB cable from the
back of the cable modem. If this does not restore USB operation to the cable modem, you should
perform a reset by unplugging the modem, waiting for at least 10 seconds, and then plugging it back in.
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If you are using an Ethernet connection:
Check the Network Interface Card for LEDs. Most cards have a "link active" green LED; if one is present,
verify that it is ON.
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Verify that the TCP/IP protocol settings are properly configured on your computer. Refer to the Ethernet
Installation section for details.
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If your computer is properly configured and you continue to have problems, it is possible that your
Network Interface Card (NIC) is malfunctioning. Refer to the documentation that came with your NIC for
troubleshooting tips.
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7.
If you are unable to solve your problem using the steps above, contact your Service Provider.8.