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PipeRider® Cable Modem User's Guide HM200c/HM201c
Contact Your Service Provider
Step 1: Verify that your local Service Provider supports two-way cable modem access
To enjoy the speed of the PipeRider cable modem, your local Service Provider must support two-way cable modem
access. Two-way access allows data to flow in both the upstream and downstream directions. Since the PipeRider
cable modem sends and receives data over the Service Provider's cable line, the PipeRider will not operate in a
one-way (downstream only) cable modem configuration.
Downstream: Data travels from Service Provider to your computer
Upstream: Data travels from your computer to Service Provider
Step 2: Establish an Internet Access Account with your local Service Provider
When you establish an Internet Access Account, your Service Provider may request some information from the
label on the bottom of the PipeRider cable modem. This information may include the Product Number and the
MAC Addresses.
Step 3: Have your Service Provider install a cable modem jack at a location near your computer