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Pressure Systems, Inc. 98RK-1 & 9816 User’s Manual©
Page 150 www.PressureSystems.com
Appendix D
Merchandise Return Procedure
If your system seems to be in good working order, but the data seem abnormal, contact the
Application Support Group or the Repair Department at Pressure Systems, Inc. The staff is
available for troubleshooting at (757) 865-1243 or toll-free at 1-800-678-7226 during normal
working hours, Eastern Time. If the entire system or any part must be returned to Pressure
Systems, Inc., obtain a Returned Merchandise Authorization (RMA) from the Repair
Department.
Be prepared to supply the following information when requesting the RMA:
● Part number
● Serial number
● Complete description of problems/symptoms
● Bill To and Ship To address
● Purchase order number (not required by PSI warranty repairs)
● Customer contact and telephone number
The above information, including the RMA number must be on the customer’s shipping
documents that accompany the equipment to be repaired. PSI also requests that the outside of
the shipping container be labeled with the RMA number to assist in tracking the repairs. All
equipment should be sent to the following address:
ATTN: REPAIR DEPARTMENT (7-digit RMA number)
Pressure Systems, Inc.
34 Research Drive
Hampton, Virginia 23666
PSI will return warranty items prepaid via UPS GROUND. If the customer desires another
method of return shipment, PSI will prepay and add the shipping charges to the repair bill.
Incoming freight charges are the customer’s responsibility. The customer is also responsible for
paying shipping charges to and from PSI for any equipment not under warranty.
All products covered under the PSI warranty policy will be repaired at no charge. An analysis
fee will be charged to quote the cost of repairing any item not under warranty. If, for any
reason, the customer decides not to have the item repaired, the analysis fee will still be
charged. If the quote is approved by the customer, the analysis fee will be waived. The quote
for repair will be based on the PSI flat rate for repair, calibration, and board replacement. When
these prices do not apply, the quote will be based on an hourly labor rate plus parts. All
replaced parts are warranted for 90 days from the date of shipment. The 90-day warranty is
strictly limited to parts replaced during the repair.