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If you have difficulty operating your PrimeraPro
Color Printer, the troubleshooting suggestions in this
section should, in most cases, solve the problem. If
you still have difficulty after trying these suggestions,
call FARGOÕs Technical Support Group. Customer and
technical support representatives are available
Monday through Friday, 7:00 AM to 6:00 PM Central
Standard Time. Technical support is free of charge for
your first call and for those calls made within the first
30-days following that first call. To contact a technical
support representative, call (612) 941-0050 or FAX
(612) 941-1852. You may also leave a message 24-hours
a day if you would like to have a representative call
you back the next business day.
If technical support is needed and it has been over 30-
days since your first call, you must call
1-900-555-3274. A fee of $10.00 per call will then be
charged to your phone bill. You must be at least
18 years of age to call this number.
Technical support and printer driver upgrades can
always be obtained free of charge by connecting to
FARGOÕs Bulletin Board or to FARGOÕs World Wide
Web Home Page. To connect to FARGOÕs Bulletin
Board, dial (612) 942-7958. Drivers can be down-
loaded at speeds up to 14,400 bits per second. You can
also connect to FARGOÕs World Wide Web Home Page
at http://www.fargo.com.
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11
Trouble-
shooting
Symptoms: nothing happens or an error message comes
up in the Windows application program.
■
Make sure that the power cord is plugged in
securely on both ends and that the printer is turned
on. Confirm power is applied by pressing the Power
button on the printer. The green LED above both the
Power and the On line buttons should be
illuminated.
■
Make certain that the printer cable is securely
connected. An error message in the software
application telling you that the printer is not
responding is usually due to a missing or defective
parallel interface cable.
■
The cover is not securely latched shut.
■
If your computer seems to raster the image and
send it to the printer, but the printer does not
react at all, you may be in need of more hard disk
space for the size of your image. You should have
enough space on your hard disk for double the
size of the file you are trying to print.
A. General
Troubleshooting
For PrimeraPro
The printer
doesnÕt work at
all.