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Troubleshooting and tips
Troubleshooting and tips
TroubleshootingTipsFaultTroubleshooting
Follow the safety notes in th e "Safety/Regulations" manual when
connecting or disconnecting cables.
If a fault occurs, try to correct it as described. If you fail to correct the problem, proceed as follows:
► Make a note of the steps and the circumstances that led to the fault. Also
make a note of any error messages displayed.
► Switch the Tablet PC off.
► Please contact the Hotline/Service Desk.
You can find the telephone numbers i n the service desk list. Please have
the following information ready when you call:
• The model n ame and serial number of the Tablet PC. The serial number
is located on a sticker on the un derside of the Tablet PC.
• Notes of any messages that appear on the screen and information on acou stic signals.
• Any changes you have made to the hard w are or software after
receiving the Tablet PC.
• Any changes you have made to the BIOS Setup settings after receiving the Tablet PC.
• Your system configuration and all peripheral devices connected to your system.
• Yo ur sales contract.
Our Tablet PCs
have been designed primarily w ith m obile applications in mind. This
means that con
siderable effort has been made to optimise components and equipment
in terms of we
ight, space and energy requirements. Depending on the particular
configuratio
n you have purchased, it is possible that functionality may be slightly reduced
compared to a
desktop PC if you are running processor-intensive gaming softwa re, e.g.
games with i
ntensive 3D graphics. Upd ating your hardware with drivers which have not
been appro
ved by Fujitsu Technology Solutions may result in pe rformance losses, data
losses or m
alfunction of the equipment . A list of approved drivers and current BIOS
versions c
an be downloaded from: "
http://ts.fujitsu.com/support/downloads.html"
Help if pr
oblems occur
Should you encounter a problem with your computer that you c annot resolve yourself:
► Note the ID number of your device. The ID number is found on the type rating
plate on the back or underside of the casing.
► For further clarification of the problem, contact the Help Desk for your country (see the Help
Desk list or visit the Internet at "
http://ts.fujitsu.com/support/servicedesk.html"). When you
do this, please have ready the ID number and serial number of your system.
68 Fujitsu Technology Solutions