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Troubleshooting and tips
Error message/cause Resolution
CMOS battery bad
If the error message occurs repeatedly, the
buffer battery in the Tablet PC is flat.
► Contact your sales outlet or our
customer
service centre.
System CMOS checksum bad - default config uratio n
used
The system configuration information is
incorrect.
► Switch off the Tablet PC.
► Switch on the Tablet PC.
► Keep the "Change screen or
ientation" tablet
button pressed and sw itc
h on the Tablet PC.
► In the BIOS Setup, select the Exit menu.
► Select the entry Load Se
tup Defaults.
► Select OK and press the Enter key.
Extended memory failed at offset: xxxx Failing Bits:
zzzz zzzz
When testing the exte nded memory an error has
resulted at the address xxxx.
► Contact your sales outlet or our customer
service centre.
Failure Fixed Disk n
The settings of the hard disk drive are incorrect.
► Start the BIOS Setup (Primary Master
submenu) and select the correct settings.
Keyboard controller error
► Switch off your Tablet PC w ith the ON/OFF
switch.
► Wait 3 - 5 seconds and switch on the Tablet
PC again.
Keyboard error
If you are using an external keyboard:
► Check the connection and reboot the Tablet
PC.
nn Stuck key
► Make sure that no key is pressed.
Operating system not found
► Check in th
e BIOS Setup whether your hard
disk has b
een set corre ctly.
► Make sure that the operating system is
installed on the corresponding drive.
Press < F1> to resume, <F2> to SETUP
This error message appears if an error occurs
during the self-test be fore starting the operating
system.
► Press the " Alt "key on the Tablet PC to boot
the operating system
► Keep the "Change screen orientation"tablet
button pressed and switch on the Tablet PC
to access the BIOS setup.
Real time clock error
► Contact your sales outlet or our customer
service centre.
nnnnK Shadow RAM failed at offset: xxxx F ailing
Bits: zzzz
► Con
tact your sales outlet or our customer
ser
vice centre.
Sy
stem battery is dead - Replace and run SETUP
► Contact your sales outlet or our customer
service centre.
System cache error - Cache disabled
► Contact your sales outlet or our customer
service centre.
System timer error
► Contact your sales outlet or our customer
service centre.
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