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ScanSnap S300M Getting Started 30
Scanning
does not
start.
Is ScanSnap Manager for the
ScanSnap S300M installed in
your computer?
Install ScanSnap Manager for the
ScanSnap S300M. (See "Installing the
Supplied Software" (page 15).)
Is the USB cable correctly
connected?
Connect the USB cable correctly.
When using a hub, check the hub's power
supply.
When using a USB bus power cable, use a
powered USB hub equipped with an AC
adapter. If you connect to a non-powered
hub, the ScanSnap may not work properly.
Scanning
does not
start.
Is the LED light blinking?
Disconnect and then re-connect the AC
cable and AC adapter.
(Wait at least five seconds before
reconnecting the AC or USB cable.)
Did you resume the computer
from the hibernation state?
When you perform scanning after resuming
the computer from the hibernation state,
move the mouse or press any key before
scanning.
Is ScanSnap Manager surely
started?
(If ScanSnap Manager is
active, the ScanSnap Manager
icon appears in the Dock
menu.)
If the ScanSnap Manager icon is not
displayed, with Finder, select the
destination folder where the ScanSnap is
installed (generally, you can find
"ScanSnap" in "Applications"), and then
select "ScanSnap Manager" to start up
"ScanSnap Manager."
Is ScanSnap Manager running
normally?
(If ScanSnap Manager is not
running normally, the
ScanSnap Manager icon in the
Dock menu is in the not-ready
state .)
Depending on the features of
the computer, the ScanSnap
may not be recognized shortly
after the power is turned on
back if the computer goes into
the sleep mode before turning
off the power.
Perform the following:
1. Disconnect and re-connect the AC cable
and AC adapter. If doing so does not
improve the situation, perform Step 2.
2. If a USB hub is being used, directly
connect the ScanSnap to your
computer. If this does not improve the
situation, perform Step 3.
3. Restart your computer.
If none of the above operations resolves
the problem, uninstall and re-install
ScanSnap Manager.
For how to uninstall ScanSnap Manager,
refer to "Appendix A Uninstalling
ScanSnap" in "ScanSnap S300M
Operator’s Guide."
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