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Solving Problems
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Solving Problems
If you have a problem with your Epson product, check the messages on the LCD
screen to diagnose the cause. You can also check the basic troubleshooting
suggestions below, or your online User’s Guide.
Checking for Software Updates
Periodically, it’s a good idea to check Epson’s support website for
free updates to your product software. Open your online
User’s Guide and select
Download the Latest Software
or visit
Epson’s support website at epson.com/support (U.S.) or
epson.ca/support (Canada).
With Windows, you can select
Driver Update
on the
Maintenance
tab in the
printer settings window. You can also click
Start
or , select
Programs
or
All
Programs
, select
EPSON
, select your product, and click
Driver Update
.
Problems and Solutions
Check the solutions below if you’re having trouble using your Epson product.
Network Problems
If you have a poor wireless connection, try moving the product to a different
location. Avoid placing it next to a microwave oven, 2.4 GHz cordless phone, or
large metal object such as a filing cabinet.
Network setup failed
■
Try moving the product to a different location.
■
If your wireless router doesn’t broadcast its network name (SSID), see page 41
for instructions on manually entering your wireless network name.