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Troubleshooting
Troubleshooting
Add-in cards
The computer does not recognize an add-in card
■ Shut down and restart your computer.
■ Make sure that you have installed the required software. For more information, see
the documentation that came with your add-in card.
Audio
See “Sound” on page 68.
CD or DVD drives
The computer does not recognize a disc or the CD or DVD drive
■ Make sure that the disc label is facing up, then try again.
■ Try a different disc. Occasionally discs are flawed or become scratched and cannot be
read by the CD or DVD drive.
■ If you are trying to play a DVD, make sure that you have a DVD drive. To identify
your drive type, see “Identifying drive types” on page 29.
■ Your computer may be experiencing some temporary memory problems. Shut down
and restart your computer.
■ Some music CDs have copy protection software. You may not be able to play these
CDs on your computer.
■ Clean the disc. For more information, see “Cleaning CDs or DVDs” on page 39.
■ Make sure that the drive is configured correctly by following the instructions in the
drive documentation.
■ Reinstall the device driver.
Audio CD does not produce sound
■ Make sure that the disc label is facing up, then try again.
■ Some music CDs have copy protection software. You may not be able to play these
CDs on your computer.
■ Make sure that the volume controls are turned up. For more information, see
“Adjusting the volume” on page 25.