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Troubleshooting common issues
11
English
Clearing printer paper
jams
Occasionally, paper can become
jammed while printing. Following is a
list of some possible causes:
●
The media was loaded incorrectly.
●
The paper-output lever was adjusted
while a job was printing.
●
The printer door was opened while a
job was printing.
●
The media being used does not
meet HP specifications.
●
The media used was smaller than
76.2 x 127 mm (3 x 5 in.).
Paper input tray areas
Pull the page from the paper input tray
side until it is fully removed.
Paper output paths
If the page is sticking out of the paper
output path, pull it until it is fully
removed.
Note
Loose toner may remain in the printer
after a paper jam. This will clear after a
few sheets have printed.