HP (Hewlett-Packard) 13-2000 Laptop User Manual


 
Performing a system recovery ............................................................................................................ 58
Using the dedicated recovery partition .............................................................................. 58
Restoring using the restore media ..................................................................................... 59
Changing the computer boot order .................................................................................... 59
Backing up and recovering your information ...................................................................................... 59
Using Windows Backup and Restore ................................................................................ 60
Using Windows system restore points ............................................................................... 61
When to create restore points ........................................................................... 61
Create a system restore point ........................................................................... 61
Restore to a previous date and time ................................................................. 61
11 Setup Utility (BIOS) and System Diagnostics .......................................................................................... 62
Using Setup Utility (BIOS) .................................................................................................................. 62
Starting Setup Utility (BIOS) .............................................................................................. 62
Changing the language of Setup Utility (BIOS) ................................................................. 62
Navigating and selecting in Setup Utility (BIOS) ................................................................ 63
Displaying system information ........................................................................................... 63
Restoring factory settings in Setup Utility (BIOS) .............................................................. 63
Exiting Setup Utility (BIOS) ................................................................................................ 64
Updating the BIOS ............................................................................................................. 64
Determining the BIOS version ........................................................................... 64
Downloading a BIOS update ............................................................................. 65
BIOS Setup Menu .............................................................................................................................. 66
Main menu ......................................................................................................................... 66
Security menu .................................................................................................................... 66
Diagnostics menu .............................................................................................................. 66
Using System Diagnostics .................................................................................................................. 67
Appendix A Troubleshooting and support .................................................................................................... 68
Troubleshooting .................................................................................................................................. 68
The computer is unable to start up .................................................................................... 68
The computer screen is blank ............................................................................................ 68
Software is functioning abnormally .................................................................................... 68
The computer is on but not responding ............................................................................. 69
The computer is unusually warm ....................................................................................... 69
An external device is not working ...................................................................................... 69
The wireless network connection is not working ................................................................ 70
Contacting customer support ............................................................................................................. 71
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