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Supplies life ....................................................................................................................108
Approximate replacement intervals for supplies for the hp color LaserJet 3500
series printer ...................................................................................................................108
Approximate replacement intervals for supplies for the hp color LaserJet 3700
series printer ...................................................................................................................108
Checking the print cartridge life .....................................................................................109
Print cartridge storage ....................................................................................................110
HP print cartridges ..........................................................................................................110
Non-hp print cartridges ...................................................................................................110
Print cartridge authentication .........................................................................................111
HP fraud hotline ..............................................................................................................111
Replacing supplies and parts ...............................................................................................112
Locating supplies and parts ...........................................................................................112
Supply replacement guidelines ......................................................................................112
Changing print cartridges ...............................................................................................112
Replacing the transfer kit ...............................................................................................115
Replacing the fuser and pickup roller ............................................................................119
Cleaning the printer ...............................................................................................................128
To clean the printer using the printer control panel .......................................................128
Configuring e-mail alerts .......................................................................................................129
8 Problemsolving
Basic troubleshooting checklist ............................................................................................132
Factors affecting printer performance ............................................................................132
Control panel message types ...............................................................................................133
Status messages ............................................................................................................133
Warning messages ........................................................................................................133
Error messages ..............................................................................................................133
Critical error messages ..................................................................................................133
Control panel messages .......................................................................................................134
Paper jams ............................................................................................................................152
Paper jam recovery ........................................................................................................152
Common causes of paper jams ...........................................................................................154
Clearing paper jams ..............................................................................................................157
Jam in Tray 1 ..................................................................................................................157
Jam in Tray 2 or Tray 3 ..................................................................................................159
Jam inside the upper rear door ......................................................................................161
Jam inside the fuser area ...............................................................................................164
Jam inside the lower rear door (rear output bin) ............................................................169
Jam inside the front door ...............................................................................................170
Jam in the duplexer ........................................................................................................172
Paper handling problems ......................................................................................................174
Troubleshooting information pages ......................................................................................181
Paper path test page ......................................................................................................181
Registration page ...........................................................................................................181
Event log .........................................................................................................................182
Printer response problems ...................................................................................................183
Printer control panel problems ..............................................................................................187
Color printing problems .........................................................................................................188
Incorrect printer output ..........................................................................................................190
Guidelines for printing with different fonts ......................................................................191
Software application problems .............................................................................................192
Print quality troubleshooting .................................................................................................193
Print quality problems associated with paper ................................................................193
Overhead transparency defects .....................................................................................193
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