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Control panel message Description Recommended action
13.XX.YY JAM INSIDE
FRONT DOOR
alternates with
REMOVE INCOMPATIBLE
TRANSPARENCIES
There is a jam inside the front door
caused by incompatible transparencies.
Press for help.
or
See
Clearing paper jams for more
information.
If the message persists after clearing all
pages and exiting Help, contact HP
Support.
13.XX.YY JAM
REMOVE TRAY 2
alternates with
For help press
There is a jam in the duplex path. For the HP Color LaserJet 3700dn and
3700dtn printer models only.
Press
for help.
or
See
Clearing paper jams.
If the message persists after clearing all
pages and exiting Help, contact
HP Support.
13.XX.YY JAM INSIDE
LOWER REAR DOOR
alternates with
Clear jam then press
A page is jammed in the lower rear door
(rear output bin).
Press for help.
or
See
Clearing paper jams.
If the message persists after clearing all
pages and exiting Help, contact
HP Support.
13.XX.YY JAM INSIDE
UPPER REAR DOOR
alternates with
Clear jam then press
There is a jam inside the upper rear
door, the upper rear door was opened
during printing, or the door has been left
open and a print job was sent to the
printer.
Close the upper rear door. Press for
help.
or
See
Clearing paper jams.
If the message persists after clearing all
pages and exiting Help, contact
HP Support.
13.XX.YY JAM IN
TRAY 1
alternates with
For help press
Clear jam then press
A page is jammed in the multipurpose
tray.
Press for help.
or
See
Clearing paper jams.
If the message persists after clearing all
pages and exiting Help, contact
HP Support.
13.XX.YY JAM IN
TRAY X
alternates with
For help press
Clear jam then press
A page is jammed in Tray X.
Press for help.
or
See
Clearing paper jams.
If the message persists after clearing all
pages and exiting Help, contact
HP Support.
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Chapter 8 Problemsolving ENWW