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product support
This section contains support information including phone numbers and website
information.
For regulatory information, see the regulatory_supplement.htm file on the CD that
comes with the scanner.
accessibility website
Customers with disabilities can get help by visiting www.hp.com/hpinfo/
community/accessibility/prodserv/.
hp scanjet website
Visit www.scanjet.hp.com to:
• learn tips for scanning more effectively and creatively
• access HP Scanjet driver updates and software
• register your product
• subscribe to newsletters, driver and software updates, and support alerts
support process
The HP support process works most effectively if you perform the following steps
in the order specified:
1 Review the electronic help for the software and scanner, including the
troubleshooting section.
2 Access the HP Customer Care Center website for support. If you have
access to the Internet, you can obtain a wide range of information about
your scanner. Visit the HP website for product help, drivers, and software
updates at www.hp.com/support. Customer Care is available in the
following languages: Dutch, English, French, German, Italian, Portuguese,
Spanish, Swedish, Traditional Chinese, Simplified Chinese, Japanese,
Korean. (Danish, Finnish, and Norwegian support information is available
in English only.)
3 Access HP e-support. If you have access to the Internet, connect with HP via
e-mail by going to www.hp.com/support. You will receive a personal reply
from an HP Customer Care technician. E-mail support is available in the
languages listed at that website.
4 Contact your local HP dealer. If your scanner has a hardware failure, take
it to your local HP dealer for a solution. Service is free during your
scanner’s limited warranty period. After the warranty period, the dealer
will quote a service charge.