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hp scanjet 2400, 3670, 3690, and 3970 digital flatbed scanners
chapter 5
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5 Contact the HP Customer Care Center for support by phone. Please consult
the following website to check the details and conditions of phone support
in your country/region: www.hp.com/support. As a part of HP’s
continuing efforts to improve phone support information services, we
advise you to check the HP website on a regular basis for new information
regarding service features and delivery. If you cannot solve the problem by
using the above options, call HP while you are in front of your computer
and scanner. For faster service, please be prepared to provide the
following information:
– the scanner’s model number (located on the scanner’s lid)
– the scanner’s serial number (located on the bottom of the scanner)
– the computer’s operating system
– the version of the scanner software (located on the scanner’s CD label)
– messages displayed at the time the situation occurred
The applicable conditions for HP phone support are subject to change
without notice.
Telephone support is free from the date of purchase for the period specified
unless otherwise noted.
phone support in the United States
Support is available both during and after the warranty period.
Within the period of your warranty, telephone support is provided free of charge.
Call (208) 323-2551. If this is a long-distance call for you, long-distance charges
will apply.
U.S. phone support is available in both English and Spanish 24 hours a day, 7
days a week (days and hours of support may change without notice).
After the warranty period, call (208) 323-2551. Charges are $25.00 U.S. per
issue, and are charged to your credit card. If you think your HP product needs
service, call HP Customer Care Center, which can help determine if service is
required.
Locations Free phone support period
Africa 30 days
Asia Pacific 1 year
Canada 90 days
Europe 1 year
Latin America 90 days
Middle East 30 days
United States 90 days