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HP SureStore DAT
Installation Troubleshooting
2-2
Save Yourself a Call
The first step in problem-solving is establishing whether the problem lies
with the cartridge, the tape drive, the host computer and its connections,
or with the way the system is being operated. If none of the following advice
helps you solve the problem, call for service. The HP technical support
numbers are listed in the “Customer Support” topic in the electronic User’s
Guide on the HP SureStore Tape CD-ROM.
Problems with Your Computer
Problem Possible Cause Potential Solution
The computer does not
boot up.
If you have just installed a SCSI
host adapter card in your
computer and the computer did
not boot up when you switched it
on, the new adapter is the likely
cause of the problem.
Refer to your host adapter
documentation to check that the
adapter is configured correctly.
You may have disconnected the
power or SCSI cable from the
computer’s boot disk during the
tape drive installation process.
Check that the cables to all devices
are firmly connected.
The computer boots
but then hangs.
This might be caused by conflicts
in your hardware or software
configuration, such as two devices
with the same SCSI ID or improper
termination of the SCSI bus.
Make sure that each device
connected to the SCSI controller
has a unique SCSI ID. Check that
the SCSI bus is actively
terminated. (The electronic User’s
Guide on the
HP SureStore Tape
CD-ROM provides information on
configuring your SCSI bus. Also
refer to the documentation for
your SCSI controller and any other
SCSI devices you may have.)
The computer does not
recognize the tape drive.
The power cable or SCSI cable
may not be connected properly.
Make sure that the power cable
and SCSI cable are firmly
connected.
Dat-int.bk Page 2 Wednesday, May 26, 1999 10:46 AM