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Troubleshooting
ProCurve Customer Support Services
Troubleshooting
ProCurve Customer Support Services
If you are still having trouble with your switch, ProCurve offers support 24
hours a day, seven days a week through the use of a number of automated
electronic services. See the Customer Support/Warranty booklet that came
with your switch for information on how to use these services to get technical
support. The ProCurve Networking Web site, http://www.procurve.com also
provides up-to-date support information.
Additionally, your ProCurve authorized network reseller can provide you with
assistance, both with services that they offer and with services offered by
ProCurve.
Before Calling Support
Before calling your networking dealer or ProCurve Support, to make the
support process most efficient, you first should have retrieved the following
information:
Information Item Information Location
• product identification the front of the switch, Switch 6400cl
(J8433A or J8474A)
• details about the switch’s status includ-
ing the software (OS) version, a copy of
the switch configuration, a copy of the
switch Event Log, and a copy of the
switch status and counters information
switch console: show tech command
• copy of your network topology map, in-
cluding network addresses assigned to
the relevant devices
your network records